Faq
Frequently Asked Questions (FAQ)
Orders & Shipping
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's website. You can use this information to monitor your package's delivery status.
What are your shipping options and delivery times?
We offer several shipping methods at checkout. Delivery times vary depending on your location and the selected service. Estimated delivery windows are provided before you complete your purchase.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout based on your destination.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for most items in new, unopened, and unused condition with original packaging. Please initiate your return request within this period. Some items like opened software or personalized products may not be eligible. For detailed instructions, please contact our support team.
Are my products covered by a warranty?
Yes. Most of our Keyboards, Headsets, Power Supplies, and PC Cases come with a manufacturer's warranty. The warranty period and terms vary by product and brand. Please refer to the documentation included with your product or the manufacturer's website for specific details. RayAinu facilitates warranty claims in accordance with the manufacturer's policies.
What if I receive a damaged or defective item?
Please contact us immediately at [email protected] with your order number and photos/videos of the product and its packaging. We will guide you through the replacement or return process promptly.
Products & Compatibility
How do I ensure a PC component is compatible with my system?
It is the customer's responsibility to verify compatibility before purchase. We provide key specifications (form factor, socket type, wattage, dimensions, etc.) on each product page. We recommend cross-referencing these details with your existing hardware or consulting your motherboard/device manual. For complex builds, researching online or consulting with PC building communities is advised.
Do you sell pre-built computers?
No, RayAinu specializes in providing high-quality individual components such as Keyboards, Headsets, Power Supplies, and PC Cases. We focus on empowering you to build or upgrade your perfect setup.
Payment & Security
What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways depending on your region.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and partner with trusted payment processors. We do not store your full credit card details on our servers.
Contact & Support
How can I get further assistance?
For any questions not covered here, our dedicated support team is ready to help. Please email us at [email protected]. Include your order number (if applicable) for faster service. We strive to respond to all inquiries within 24-48 hours on business days.