Privacy policy

1. Introduction

Welcome to RayAinu. We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rayainu.com and purchase our products, including Keyboards, Headsets, Power Supplies, and PC Cases. Please read this policy carefully. By using our site, you consent to the data practices described herein.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

2.1 Information You Provide

  • Contact and Identity Data: Such as your name, shipping/billing address, and email address when you make a purchase or contact us.
  • Transaction and Payment Data: Details about the products you purchase and your payment information. Please note that we do not store full credit card details; payments are processed by secure third-party payment processors.
  • Communication Data: Any correspondence when you contact our customer support via [email protected].

2.2 Automatically Collected Information

  • Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you interact with our website, such as pages viewed, time spent on pages, and products browsed, collected via cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • To process and fulfill your orders, including shipping and customer service.
  • To communicate with you about your order, respond to inquiries, and provide support.
  • To improve our website, product offerings, and customer experience.
  • To prevent fraud, enhance security, and comply with legal obligations.
  • To send you marketing communications (only if you have explicitly opted-in). You can opt-out at any time.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

  • Contract: Processing necessary to fulfill our sales contract with you.
  • Legal Obligation: Processing required to comply with applicable law.
  • Legitimate Interests: Processing for our legitimate business interests, such as website security and improvement, which do not override your fundamental rights.
  • Consent: Where required by law, we will obtain your explicit consent for specific processing activities.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data with trusted third parties only as necessary:

  • Service Providers: Such as payment gateways, shipping carriers, and IT service providers, who assist in our operations under strict confidentiality agreements.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

We ensure all third parties respect the security of your data and process it only per our instructions.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards, such as relying on adequacy decisions or standard contractual clauses approved by relevant authorities, to ensure your data remains protected in accordance with this policy and applicable laws like the GDPR.

7. Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. For example, order information is retained to comply with tax and warranty obligations. Once no longer needed, data is securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have rights under data protection laws, which may include:

  • The right to access, correct, or delete your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent (where processing is based on consent).
  • The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality and analyze traffic. You can control cookie settings through your browser. Disabling cookies may limit your use of certain website features. For detailed information, please refer to our separate Cookie Policy.

11. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team at:

Email: [email protected]