Tracking order

Thank you for shopping with RayAinu. We are committed to providing you with a transparent and reliable shopping experience. Once your order is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

You do not need an account to track your order. Simply follow these steps:

  1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email sent to the email address you provided during checkout. This email will contain your unique tracking number and the carrier name (e.g., DHL, FedEx, UPS, or local postal service).
  2. Use the Tracking Number: Copy the tracking number from your email.
  3. Track Your Package: You have two convenient options to track your shipment:
    • Direct Carrier Tracking: Visit the official website of the shipping carrier mentioned in your email and enter the tracking number in their tracking tool.
    • Universal Tracking Service: Use a reliable third-party logistics tracking website that supports multiple carriers worldwide. We recommend the service below.

Recommended Tracking Service

For a seamless tracking experience that works with most international carriers, we suggest using 17Track.

How to use 17Track:

  1. Click on the link above or go to www.17track.net/en .
  2. Paste your tracking number into the main search box on the homepage.
  3. Click the "Track" button.
  4. The website will display the latest status and location of your package, along with a detailed history of its journey.

17Track is a free service that automatically identifies the carrier and provides updates in multiple languages.

What Your Tracking Status Means

  • Label Created: The shipping label has been prepared, but the package has not yet been handed over to the carrier.
  • In Transit: Your package is on its way through the carrier's network.
  • Out for Delivery: The package is on the delivery vehicle and will be delivered to your address soon.
  • Delivered: The package has been delivered. Please check your delivery location.

Please note that tracking information may take 24-48 hours to update after the carrier first scans the package.

Need Further Assistance?

If you encounter any issues with your tracking information, such as no updates for an extended period or a status that seems incorrect, please do not hesitate to contact our customer support team. We are here to help.

For any inquiries regarding your order or shipment, please email us at [email protected]. Please include your order number and tracking number for faster assistance.